Guest Experience Specialist (Vacation Rental)

Role Overview: On behalf of our client, a premier property management company specializing in high‑end vacation rentals, we seek a tech‑savvy and hospitality‑driven Guest Experience Specialist. In this role, you will act as the digital concierge and the primary point of contact for our client’s guests, managing the entire lifecycle from pre‑booking inquiries to post‑stay reviews. Prior hands‑on experience utilizing Guesty (PMS) is strictly required, as you will step in on day one to manage their unified inbox, multi‑calendar, and automation workflows.

Key Responsibilities

1. 5-Star Guest Relations & Communication

   • Guesty Unified Inbox Management: Monitor and respond to all incoming guest inquiries, booking requests, and in‑stay communications across Airbnb, VRBO, Booking.com, and direct channels using our client’s Guesty dashboard.
   • The Digital Concierge: Ensure Guesty automated message...