Establishes and maintains department organization, manning and productivity ensuring a smooth
Praises positive performance and provides coaching or performance discussions when standards are not met
Liaises with Reservation Manager on resolution of hotel reservation issues.
Works closely with Casino VIP Services team
Creates a positive and a highly motivated working environment that promotes and develop teamwork
Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections
Ensures proper manning of the VIP Reception during peak hours for arrival and departure
Handles guest’s requests with appropriate follow-up
Handles guest complaints and reports them on a timely manner to concerned Department Head/ Division Head. Facilitates provision of recovery amenity with apology note.
Supports the Front Office u...
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