Guest Experience Manager

Publication Date 16 / 03 / 2026 Location Otago Type Permanent / Full Time Sector Hospitality / Travel / Tourism
Management / Supervisor Dunedin Railways welcomes visitors from around the world to experience the spectacular Otago landscape aboard one of New Zealand’s most iconic heritage rail journeys.

Behind every journey is a team committed to delivering genuine southern hospitality, great storytelling, and a smooth, memorable visitor experience.
Platinum Recruitment is very excited to partner with Dunedin Railways bringing to market the new role of Guest Experience Manager.

The opportunity
This is a hands-on leadership role where you will lead & continuously improve the full guest journey, from first enquiry through to check-in, onboard experience and post-trip feedback. Additionally you will support commercial performance through strong relationships with cruise, trade and online distribution par...