Step up as the Guest Experience Manager at Loyalist Country Inn, part of Murphy Hospitality Group. Drive an outstanding guest experience strategy while overseeing Front Office operations.
In this role, you will be responsible for crafting memorable experiences for guests. Your leadership will involve managing reception services, staff development, and executing guest experience enhancements. Through your expertise in local attractions and events, you will empower staff to provide tailored recommendations and ensure guest satisfaction throughout their stay.
Key Responsibilities:
• Manage Front Office operations including reception and guest services
• Ensure brand-standard check-in/check-out processes
• Develop staff through coaching and performance evaluations
• Address guest concerns promptly for loyalty building
• Cultivate local partnerships to enhance guest experiences
Requirements:
• 2–4 years’ experience in Front Office leadership
• Strong knowledge ...