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Guest Experience Expert - AYS

Company

Marriott

Location

Abu Dhabi, United Arab Emirates

Type

Full-time

**Additional Information**
**Job Number** 26073637
**Job Category** Rooms & Guest Services Operations
**Location** 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,
VIEW ON MAP (https://www.google.com/maps?q=113%20Khalifa%20Street%2C%20Abu%20Dhabi%2C%20United%20Arab%20Emirates%2C%20United%20Arab%20Emirates%2C)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deacti...

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