Responsibilities

• Greet guests upon arrival, assist with check‑in procedures, and provide information about hotel facilities, services, and local attractions.
• Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns promptly and courteously, arranging transportation, restaurant reservations, or coordinating special requests.
• Handle guest complaints and issues effectively and professionally, seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
• Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless coordination and exceptional service delivery.
• Coordinate special services for VIP guests such as room upgrades, welcome amenities, and personalized attention to enhance their experience and loyalty to the hotel.
• Conduct follow‑up calls or emails to guests after their stay to gather fee...