JOB SUMMARY

Reporting to the Guest Experience Manager, the Guest Experience Executive (Communications) will handle all inquiries, and coordinate communications to ensure a seamless and delightful stay for every guest. As the primary point of contact, he/she has a vital role in delivering outstanding hospitality and ensuring operational efficiency.

What you will be DOING:

. Provide exceptional guest service through prompt and courteous communication.

. Handle inbound and outbound calls, ensuring guests receive accurate and timely assistance.

. Resolve guest concerns with professionalism and efficiency, striving to exceed expectations.

. Assist guests with special requests, such as transportation arrangements and local recommendations.

. Liaise with housekeeping and other departments to ensure rooms are ready upon arrival.

. Act as a key point of communication between guests and...