We are seeking a dedicated GSOC Analyst Level 1 to join our team at Intras Cloud Service (ICS). The successful candidate will provide first-level technical support, troubleshooting, and analysis to ensure seamless IT operations for our customers.

Responsibilities

• Assist users with a variety of issues, including software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.
• Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.
• Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.
• Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours.
• Perform sch...