• Responsible for achieving and exceeding SLA targets. • Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).• Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff. • Engaging with clients to identify potential business opportunities • Ensuring staff are sent for Personal development trainings • Responsible for VOC actionable’ s and initiatives. • Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.• Workforce management: - • Engaging with clients on new products, industry and application changes and enhancements • Performance review with clients.• Decisive spoken / Verbal communication skills • Ability to lead and motivate a team• High on communication skills/ writing skills (English) • High on Customer centricity and int...