My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence.

The role is to provide exceptional customer support.

Key Responsibilities:

• Responding to customer queries via email or on social media platforms
• Prioritising daily customer support queries and providing timely resolutions
• Handling technical inquiries from non-technical users with clarity and expertise
• Working towards achieving an excellent first-time resolution for customers
• Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries

Essential Skills/Qualifications:

• Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian)
• Demonstrated ability to comprehend technical queries and provide effective solutions
• Prior...