Ensure patient information is updated in an accurate and timely manner
Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
Support all enquiries from private patients, external and internal stakeholders
Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
Support initiatives to provide go-the-extra-mile service to patients and NOKs
Handle complaints and difficult patients/NOKs tactfully and apply service recove...
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