We are looking for an experienced Google CX CCaaS Engineer with strong expertise in cloud contact center solutions, automation, and integrations. The ideal candidate will have hands-on experience in scripting, APIs, and cloud security, along with strong communication and leadership skills to work across technical and business teams.

Key Responsibilities

• Design, implement, and support Google CX (CCaaS) solutions


• Develop scripts and automate operational processes


• Integrate systems using APIs and cloud services


• Work with ServiceNow catalog and workflow automation (preferred)


• Manage and maintain GitHub-based version control and CI/CD workflows


• Write scripts using PowerShell and Python


• Work with SQL Server for data management and reporting


• Implement and support secur...