The Company Our client is a leading FSI company and we are seeking a detail-oriented and driven Executive to join their Collections team within the Finance Operations division. The Role Manage and understand various collection methods including PayNow QR, Credit Card, Virtual Account, Electronic, GIRO, CPF, Direct Credits, and Cheques. Review and process adjustment requests accurately and in a timely manner. Liaise with internal teams, departments, and policyholders to reconcile and ascertain breakdown of collections received. Support manual processing of Cheques, Direct Credits, and GIRO forms. Handle escalated enquiries from policyholders, servicing teams, and internal departments. Provide guidance, support, and knowledge sharing to team members. Review existing work processes and identify opportunities for system enhancements. Initiate and participate in process improvement, digitalisation, and automation projects. Support and contribute to departmental and corporate initiatives and...