Key responsibilities/What you do

This role is under Allianz Partners Operations for Medical Assistance and aims to steer operational excellence and quality worldwide across Global Medical Assistance Operations, ensuring our platforms deliver on quality, customer satisfaction and key performance indicators.

Your role as Global Head of Performance and Excellence, Medical Assistance, will be to provide strategic oversight of all aspects related to med ops quality assurance, compliance and customer satisfaction. This role works closely with regional and local Med Ops leaders as well as other OPS central teams.

Key responsibilities

• Quality & Complaints Management: lead a team of Quality Analysts doing complaint handling. Ensure regular effective neutral quality control and complaints handling globally.
• Learning & Knowledge Management: design L&D strategy and execute relevant initiatives.
• Leakage management: implement leakag...