This person will help define and implement the foundational operating model (governance, processes, KPIs, knowledge management, workforce planning) and then help expand new GDC sites in multiple geographies.
A major component is transitioning and operationalizing an IT Service Catalogue across current and new GDC locations—partnering with senior leaders across Service Desk, Infrastructure, Cloud, Applications, and Security to ensure smooth service transfer, documentation/SOPs, knowledge base readiness, and steady-state operations.
This role is the executive point of contact for global delivery expansion and must drive tight alignment between corporate functions, regional leadership, and local GDC teams.
The focus is operational excellence at scale: performance metrics and reporting, standardization, continuous improvement, and identifying automation opportunities.
What you must have:
10+ years in IT service delivery /...
★ Ready to Start Your European Career?
Take the next step and apply for this exciting opportunity