Elevate customer journey optimization as Geotab's Global Customer Success Leader. Shape and implement strategies ensuring customer satisfaction and business growth in a dynamic environment.
In this senior leadership role, you'll oversee the global customer success and support efforts, guiding the complete customer experience from onboarding through renewal and expansion. Your mission involves promoting user adoption, retention, and revenue while building a scalable, high-performing Customer Success organization. A background in telematics and SaaS will enhance your contributions to this critical function.
Key Responsibilities:
• Manage the complete customer journey effectively
• Ensure seamless onboarding with thorough training
• Establish frameworks for customer lifecycle management
• Drive product utilization and customer success metrics
• Build strong executive relationships for strategic accounts
Requirements:
• 10+ years in Customer Success or Account Ma...