Global Accounts Customer Order Support

Overview

Abbott Rapid Diagnostics is hiring a Global Accounts Customer Order Support based in Dubai. The role supports the management of customer orders, email, and metrics for large NGO procurement customers, ensuring excellent customer experience and growth of key accounts.

Responsibilities

• Track and report customer metrics including OTP scores and monthly leadership floor outcomes.
• Manage the customer inbox, respond timely and assign escalations to the appropriate team members while logging all actions.
• Prepare for and conduct customer meetings with quotations, orders, and metrics review, using SAP/Power BI data.
• Track orders, acknowledge PO receipt, record pickup/feedback and gather additional plant or departmental information.
• Log status updates and action items for CS and revenue teams post calls.
• Investigate and resolve customer request...