We are looking for someone experienced in customer service to join the team at PAUL THOMAS in the floral Gifting department. The right candidate will have the chance to play a key role in an experienced and fun team in a busy environment and will be given the opportunity to develop their skills.

This is a full time, hands‑on role, that demands a flexible attitude to working days and hours to ensure that PAUL THOMAS continues to offer its clients the highest quality product and service. The role requires physical presence in our Battersea studio 5 days per week.

THE ROLE

• Oversee the day‑to‑day operations of the floral gifting department, ensuring efficiency and excellent customer service
• Manage and support the gifting florists, providing guidance and ensuring high‑quality floral designs
• Handle phone, email and walk‑in customers, assisting with orders and inquiries
• Produce quotations and mood boards for clients regarding giftin...