채용제목 GFS Partner Manager (지원마감) 회사소개 외국계 IT 기업 업무내용/자격요건 [담당업무]
KK Ghosh / JaeDuk Yoo
Job Function : Product Services
Job Family : Customer Care ? Product Services
< Job details >
Lead Field Services team to support our business growth in Korea, Reporting into Director APJ Field Services.
Roles and responsibility:
A. Support the Business ? Superior Customer Experience
1. Responsible for all operational aspects of field service processes to deliver scalable and quality support for on-site , carry in and depot repair centers.
2. Deliver superior customer experience - continuous improvement
3. Proactively manage relationships with all Dell Service Partners inclusive of contracts and performance management.
4. Plan and manage all costs drivers like cost /dispatch, Opex and headcount
5. Manage defective returns and drive cycle time improvements
B. Strategic directions
1. Develop and work on a long...