Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a German Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This role offers a fully paid relocation package, making it an excellent choice for individuals seeking to advance their customer service career while experiencing life in a dynamic city.

Responsibilities

• Provide high-quality customer service to German-speaking clients via phone, email, and chat.
• Handle customer inquiries related to products, orders, returns, and general support efficiently and professionally.
• Resolve customer complaints promptly to ensure satisfaction and loyalty.
• Maintain accurate and up-to-date records of customer interactions using CRM systems.
• Stay informed about company products and services to provide accurate and helpful information.
• Collaborate with internal teams to improve the overall customer experience.
• Participat...