Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a German Speaking Customer Service Agent to join a growing team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals fluent in German who are looking to develop their career in customer service within a supportive and dynamic environment.

Responsibilities

• Provide excellent customer service to German-speaking customers via phone, email, and chat.
• Handle inquiries related to products, orders, returns, and general support efficiently and professionally.
• Resolve customer issues and complaints with a focus on customer satisfaction.
• Maintain accurate records of customer interactions and update the CRM database.
• Stay knowledgeable about company products and services to provide accurate information.
• Collaborate with internal teams to enhance the overall customer experience.
• Participate in ongoing...