As a TSOS Scheduling Specialist, you will be supporting our German speaking stakeholders’ Service Provider network, ensuring that their service coordination is functioning at optimal levels.

The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests and able to prioritize client driven tasks.

Responsibilities

• Monitor and balance our clients’ call activity and the workload of external Service Providers, utilizing internal stakeholder databases.
• Identify barriers that limit the working capacity of external Service Providers and communicate with field management to implement fixes to service issues, lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved.
• Contact stakeholders and their dedicated stakeholder support service team to negotiate the best possible a...