About the job German Bilingual TSR (San Juan City)

Work arrangement: Onsite
Nature of the account: Technical in nature dealing with Tablets (ipad level)
Process: Voice and Non Voice tasks
Schedule: must be flexible with schedule (24/7 operations)
will support US, APAC, EMEA regions

Location: San Juan City, Philippines

Job Summary/ Overview

Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction.

Key Responsibilities and Accountabilities

The agent must provide excellent support service to every single contact, following the account's processes and policies, and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solv...