Overview
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UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees worldwide and a presence in more than 35 countries. We are leaders in digital technology services, providing large‑scale technological solutions to big companies.
100% Remote. The role may require on‑site attendance at the Madrid offices approximately once per month.
Responsibilities
Develop and maintain customer experience flows in Genesys Cloud Architect.
Build and support integrations using Genesys Cloud APIs, Data Actions, and event‑based services.
Implement routing logic, automation, and configurations for voice and digital channels.
Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
Trouble...