Our client is an ad-subsidised payments network that gives South Africans access to zero-cost credit at checkout. Their model is powered by a blend of merchant fees and a performance advertising platform that connects high‑intent shoppers with relevant brands. They exist to save consumers millions in interest and fees, while helping merchants boost conversion, increase average order value, and drive repeat sales. At the core of what they do is a commitment to responsible credit, fair customer outcomes, and building systems that scale sustainably.

Our client is appointing a General Manager: Customer Operations & Collections to transform, scale, and professionalise our client’s customer service and debt collections function. An operations team already exists, with early systems and processes in place.

This role is about taking that foundation and turning it into a scalable, KPI‑driven operation capable of supporting a fast‑growing BNPL credit book. This...