Description

DUTIES AND RESPONSIBILITIES:

· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the

Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create

processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and

beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.

· Manage the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and

Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area. Directly

supervise the hotel’s Director of Sales and partner with the above sales support team to create and execute the

hotel’s sales and marketing plan to secure the fair market share of business for the hotel.

· Manage the overall seasonal d...