Overview

General Banking Officer is responsible for providing efficient customer service and handling various banking operations at the branch level. They handle account opening, manage customer queries, and process non-financial transactions accurately. They also assist in maintaining fixed assets inventory, security stationery, and administrative support. Additionally, they handle customer complaints, refer customers to appropriate services, and ensure compliance with banking regulations and procedures.

Responsibilities

• Ensure effective and efficient handling of customers in the branch and provide services according to the laid down service and quality indicators.
• Work in all operations segments of the branches as an inputter/maker level. Handle account opening and related processes & operations including but not limited to dormancy marking/removal, stop payments marking/revoking, account closures, SOA issuance, loan account o...