Job Description

Job Summary

The individual manages COD Overages & Shortages collected by the drivers and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely. Each team member must be available to cross-train in other COD tasks and be prepared to help where needed to ensure that customers continue to receive superior COD service.

Responsibilities

• Matching debits and credits daily.
• Follow up with internal and external customers as needed.
• Contact centers daily by email and by phone when needed to resolve open items.
• Work with centers to resolve irregular payments.
• Decision making by prioritizing workload to ensure issues are addressed on a timely basis.

Qualifications

• Technologist or Professional in Administra...