**What you ́ll do**:- Execute daily customer service operations in line with defined SLAs and standards.
- Monitor and analyze operational KPIs to support performance tracking.
- Drive process standardization and continuous improvement initiatives.
- Coordinate with cross-functional and global stakeholders to resolve issues.
- Support transformation projects and process transitions.
**What makes you a good fit**:- Strong customer service and operational execution skills in a GBS or shared services environment.
- Analytical mindset with solid digital skills, including Excel and reporting tools (Power BI preferred).
- Experience working with ERP and CRM systems (SAP, Salesforce or similar).
- Ability to collaborate cross-functionally in a regional and global setup.
- Proactive, structured, and improvement-driven way of working.
**Some perks of joining Henkel**:- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere ...