Gateway Co-ordinator

Stoke-on-Trent

As a Gateway Coordinator, you'll be the first point of contact for people accessing our homelessness services. You'll help customers take the next step towards safe and stable housing by coordinating referrals, identifying support needs and ensuring people receive the right help at the right time. While the role is primarily office-based, you'll also have opportunities to visit homelessness support hubs across the city and work alongside partner organisations.

What you'll do:

* Receive and assess referrals from customers, professionals and partner organisations.

* Manage a caseload, supporting customers from referral through to securing accommodation.

* Provide advice, guidance and signposting to people experiencing or at risk of homelessness.

* Work with Destination partners, local authorities and other agencies to help customers access housing and support.

* Identify safeguarding con...