• Employment Type: Full-Time (35-hour week)
• Duration: Fixed Term Contract until July 2027
• Remuneration: Level 7/8 from $113k + 17% superannuation and leave loading
• Location:  Kensington NSW (Hybrid Flexible Working)

Why your role matters

The Future Students Enquiry Team Lead is responsible for managing a team of Future Student Advisors who provide accurate and timely advice to prospective students across various contact channels. This role ensures a high standard of customer service, monitors team performance against key KPIs, and ensures service level agreements (SLAs) are met.

In addition to overseeing daily operations, the role requires interpreting complex degree and admissions policies to provide correct guidance on enquiries. The Team Lead also manages the use of systems, including the Customer Relationship Management (CRM) platform and telephony software, to streamline processes and improve efficiency...