Hotel: Chicago Magnificent Mile (ORDHA), 505 North Michigan Ave, 60611 DUTIES AND RESPONSIBILITIES: Supervises the day-to-day functions of the Front Office, Guest Services, Guest Relations & Concierge. Relief overnight coverage. Supervises, coordinates and directs the prompt, efficient and courteous service of the Front Office, Guest Services, Guest Relations, Concierge. Assists with managing employee's schedules to the established IHG labor standards and guidelines. Assists in planning work assignments based on room occupancy forecast, arrivals, departures and VIP lists, adjusting schedules as required. Aids in implementing on-the-job training. Establishes and maintains effective employee relations. Conducts daily per shift meetings and other meetings as needed. Controls and analyzes on an ongoing basis the quality level of production and guest satisfaction. Establishes and maintains guest relations, monitors guest experience to fulfill additional requests. Recommends specials...