**Key Responsibilities**

+ Coach and model service excellence through accurate and high quality picking, staging, and order validation.
+ Respond to customer and associate questions, resolve issues, and escalate when needed.
+ Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
+ Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside.
+ Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
+ Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
+ Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
+ Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and fo...