Overview

Imagine building a startup inside Factorial. This is not a traditional software engineering role where you simply clear Jira backlogs. We operate like a fast-paced, autonomous startup, with products used by hundreds of demanding daily active users to hit revenue targets. Our mandate is to identify internal frictions, conceptualize innovative solutions, and build end-to-end products from scratch. You will participate in product discovery and build ecosystems that drive real business value for Factorial's Account Management and Customer Support teams.

The Role

The Hybrid Engineer: We are looking for a Mid-Level Full Stack Innovation Engineer (Mid 1 / Mid 2) to join our squad. This role is a unique hybrid: you are part Innovation Engineer (building net-new features) and part Site Reliability Guardian (ensuring the platform never goes down). As our AI-driven models scale and the CX Workspace becomes the central operational hub for hundreds of inte...