Position Overview

The Fulfillment Operations Manager (Outbound) is responsible for leading and managing all outbound operations at HKDC to ensure timely, accurate, and efficient order fulfillment across multiple markets. This role is critical for maintaining service levels, supporting cross-border shipments, and driving operational excellence in a fast-paced environment. The position also emphasizes leveraging technology, data analytics, and innovative solutions to continuously improve operational performance. We are a luxury fashion brand, this role demands exceptional customer focus, the ability to work under pressure, and a commitment to delivering premium service standards.

Essential Duties & Responsibilities

Lead daily outbound operations and coordinate with 3PL partners for timely dispatch

Manage order prioritization based on business needs and market requirements

Serve as the primary contact for resolving outbound exceptions (order discrepanci...