Description

Job Description

The Frontline Support Associate is the first point of contact for Zitcha customers by owning inbound support tickets end-to-end—triaging issues, resolving platform questions, escalating bugs with clear diagnostics, and delivering fast, friendly, high-quality support that keeps users successful on the Zitcha platform.

You will be responsible for owning the inbound support process and working with our operations and product specialist to continuously improve support processes for our customers.

Primary Responsibilities

• First-line support via tickets, email, and chat (meeting SLAs).
• Triage, resolve, and escalate issues using Tier 1-3 structure.
• Campaign scheduling and QA.
• Daily live orders checks, pacing checks, and over/under-spend monitoring.
• Monitor and QA plan reports.
• System configuration tasks (creating n...