To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
To oversee the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
To develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meetings and pass on all information to team-members.
Coordinate reception work during the shift ...
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