Job Description

- Act as the primary point of contact for guests, delivering courteous and professional service
- Respond promptly to guest inquiries, concerns, and complaints via phone, email, or face-to-face
- Manage hotel check-in and check-out procedures, including processing guest registrations and preparing/distributing room key cards
- Update and maintain accurate guest information and records in the Property Management System (PMS)/hotel database
- Receive and log housekeeping requests (e.g., cleaning, linen change) and maintenance requests (e.g., repairs, fixture issues) from guests
- Coordinate and dispatch service requests to the housekeeping, engineering, and maintenance departments
- Follow up on the status of service requests to ensure timely completion and notify guests upon resolution
- Assist in the compilation and preparation of daily occupancy reports, weekly revenue summaries, and other operational front office reports
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