We are seeking a highly motivated individual with a strong passion for customer service and proven experience as an omni-channel customer experience specialist for a 6-month contract. The ideal candidate will be dedicated to ensuring a cohesive and seamless customer experience across all interaction channels. This includes consistently delivering high-quality service, efficiently resolving issues, fostering customer loyalty, optimising operational processes, adapting to customer preferences, and actively contributing to overall business growth.

Providing exceptional customer service with a professional, warm, and clear approach to enhance the entire customer experience for our customers.

KEY RESPONSIBILITIES


+ Manage time, attendance, and personal output to consistently meet SLAs and KPIs.

+ Build deep expertise in Lula's lending and support processes to become a subject matter expert (SME).

+ Achieve weekly performance targets related t...