Under the guidance and supervision of the Front Desk Manager and/or the Operations Manager and within the limits of the established Accor and OSM (Operational Standards Manual) the Shift Leaders responsibilities are to ensure efficient personalized courteous and punctual service while practicing upselling techniques. The Shift Leader must foster a team spirit and guarantee that each guest leaves the property fully satisfied and with the desire to return.
The Shift Leader must be thoroughly familiar with all Movenpick corporate and local Operational Standards and ensure they are adhered to at all times. This role involves supervising the daily operations of the front desk ensuring the team provides exceptional guest service according to hotel standards. The Shift Leader is responsible for overseeing the operations during their shift ensuring guest satisfaction and assisting the Rooms Division Manager in accomplishing the outlined objectives and goals....
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