Front Office Manager

Rydges Wellington is seeking an experienced and motivated Front Office Manager to lead our Front Office team and deliver exceptional guest experiences at one of Wellington’s leading hotels.

Key Responsibilities

• Lead the day-to-day operation of the Front Office team, ensuring exceptional guest experiences and service standards are consistently delivered.
• Drive hotel performance through effective labour management, cost control, revenue optimisation, and a strong upselling culture.
• Act as Manager on Duty when required, resolving guest concerns, managing operational issues, and ensuring smooth hotel operations.
• Recruit, train, coach, and develop team members, fostering a high-performing culture focused on engagement, accountability, and continuous improvement.
• Monitor guest feedback, identify opportunities for service enhancement, and implement initiatives that strengthen the hotel's reput...