Front Office Manager

Company

NOVOTEL

Location

Makassar, Indonesia

Type

Full-time

            Job Description

Lead and manage the front office team, including reception, concierge, and reservations staff
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Train and motivate front office staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics and guest satisfaction scores
Manage department budgets and control expenses
Ensure compliance with brand standards and local regulations
Implement and maintain efficient front office procedures and systems
Develop and execute revenue management strategies to maximize occupancy and revenue
Handle VIP guests and special requests ...
        

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Front Office Manager

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