**Job Identification:** 210106
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

The Guest Operations Supervisor is in charge of the operation of the entire Guest Service department (Front Desk / Restaurant) and the management of Guest Operation Team Members, as well as effective communication with other department managers.

**Guest Service & Experience**

+ Maintain strong relationships with guests, ensuring high service standards and personalized experiences.
+ Greet VIP guests daily and oversee their service experience.
+ Address and resolve guest complaints promptly, escalating issues to the Guest Operations Manager when necessary.
+ Maintain guest profiles and booking information for seamless service.
+ Stay informed about local attractions and services to provide recommendations.

**Revenue & Sales Management**

+ Drive revenue by implementing and monitoring sales promotions at...