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Front Office / Guest Experience

Company

PULLMAN

Location

Indonesia, Indonesia

Type

full-time

Job Description

We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to: 

  • Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
  • Engage with our guests with guenuine passion to welcome
  • Process check-ins and check-outs efficiently, handling all related paperwork and payments
  • Respond to guest inquiries and requests promptly and courteously
  • Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
  • Handle guest requests and resolve issues in a professional and timely manner
  • Provide information about hotel amenities, local attractions, and transportation options
  • Maintain accurate guest records and hotel information using property management software
  • Ensure compliance w...

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