Front Office Associate

Company

The Indian Hotels Company Limited

Location

Gurugram, India

Type

Full-time

 
  Job Responsibilities 

  Responsibilities: 
 Handling group bookings and check-ins and check-outs.
 To maintain a physical count of all room keys in each shift
 To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
 Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details.
 In case the guest avails of a package offer get the required documents (ticket/voucher).
 For a walk in guest, informs the duty manager and the security while checking in the guest.
 For a foreign guest, takes down the passport details and returns the passport back to them
 To co-ordinate with airport reps in movement of airport coaches
 To ensure departure calls are done as scheduled
 To ensure welcome experience target scores are achieved during check-in’s
 To e...
        

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Front Office Associate

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