Job Overview

As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities

• Guest Arrival and Departure
  • Warmly welcome guests upon arrival and facilitate a smooth check-in process.
  • Provide information about the resort's facilities, services, and special promotions.
  • Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
• Reservation Management
  • Manage guest reservations ensuring accuracy and completeness.
  • Effectively communicate room rates, packages, and availability to guests.
  • Assist with room assignment and accommodate special requests whe...