Team Leadership: Lead and motivate the front of the house team, including cashiers, hosts/hostesses, and dining room attendants. Provide clear direction, delegate tasks, and ensure smooth operations during the shift.
Customer Service: Ensure exceptional customer service by greeting guests, addressing their needs, and resolving any issues or complaints. Train and coach team members to deliver the Chick-fil-A standard of service and hospitality.
Front Counter Operations: Oversee front counter operations, including order taking, cash handling, and order accuracy. Ensure prompt and efficient service to maintain optimal service times.
Drive-Thru Operations: Coordinate and manage drive-thru operations to ensure speedy and accurate order taking, payment processing, and delivery of orders. Monitor and address any issues related to drive-thru efficiency and customer satisfaction.