Full Job Description

Holiday Inn Express & Suites St. John’s Airport is looking for a Front Desk Supervisor to join our leadership team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.

Position Summary

The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk while ensuring exceptional guest service, operational efficiency, and adherence to hotel and brand standards. This role supports and supervises Front Desk associates, handles guest concerns, assists with financial and administrative duties, and helps create a positive and professional work environment.

Key Responsibilities

Operations

• Supervise daily Front Desk operations and support staff throughout the shift.
• Ensure all billing, cash handling, and reservation procedures are completed accurately.
• Monitor o...