Elevate guest experiences as a Front Desk Supervisor at Fairmont Banff Springs. Lead a dynamic team, ensuring excellence in service and operational efficiency in a heritage resort setting.
Reporting directly to the Front Desk Manager, you will mentor and support a team of Front Desk and Night Audit colleagues. This role requires excellent organizational skills and the ability to manage guest relationships, including special VIP services and effective issue resolution. Your commitment to upholding Fairmont’s high standards will play a key role in enhancing guest satisfaction and team development.
Key Responsibilities:
• Lead, coach, and evaluate Front Desk and Night Audit teams
• Oversee guest arrivals, departures, and VIP coordination
• Ensure effective service recovery for guest issues
• Communicate daily with hotel leaders to streamline operations
• Maintain departmental standards and compliance with safety protocols
Requirements:
• Minimum 1 year Front Des...