Job Description

The front desk officer is responsible for managing guest interactions, reservations, and daily front desk operations while strictly enforcing guesthouse policies. This role is not just about being friendly—it requires confidence, firmness, and the ability to handle difficult guests without losing control of the situation.

Location: Port Barton, San Vicente, Palawan.

Job Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle guest check‑ins and check‑outs efficiently.
• Manage reservations (online, phone, walk‑ins) and update booking systems.
• Respond to guest inquiries, requests, and complaints promptly.
• Provide accurate information about rooms, rates, and guesthouse facilities.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Maintain cleanliness and organization of the front desk area.
• Process payments, is...